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FAQ

everything you need to know

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Follow these most frequent asked question to become a Worldia expert!

Log In

1. How do I log in?

You can easily access the Worldia platform through your CruiseControl. 

No log in credentials needed, it is as easy as it seems. If you should have trouble to log in then feel free to reach out to us under: contact-usa@worldia.com

2. How do I register for a training?
To be as familiar as possible with our Worldia platform we highly recommend to take part in one of our training sessions exclusively for WTH agents, you can register HERE.

Projects

3. How can I add up an additional mark-up?

Follow these instructions to mark up your margin! 

 

1. While working on a project select "Advanced options". You will find it on the right hand side. 

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2. In the second step you can just put in your extra margin - it will be not displayed for your clients - and "Confirm". 

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4. Can I start a trip with 4 people and then add a 5th person during the trip?
Unfortunately, no. We are currently working on it but in the meantime you will have to start two separate projects. Let us after booking know which projects belong together, our team will prepare a joint invoice for you. If you have any questions let us know: contact-usa@worldia.com
5. How do I add the right amount of days/nights to my itinerary?

When customizing the trip open "Manage my steps" on the right side under the map: 

 

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You can then either add nights to your step (1) or add another step (2) with the requested amount of nights. 

 

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6. What is the maximum number of people I can book through Worldias platform?
You can book up to 9 people with max. 4 rooms through us. As we are working with a dynamic price system and group tours are mostly on request, we can not mirror group tours properly on our platform.
7. How can I share a trip with my clients?

There are two ways to share your trip with your clients. If you have your projects open you will find both options on the right hand side: 

 

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1. You can choose to copy the link of the project and share it with your client. They will have live access to your project and will be able to add and remove items. Most of our travel advisors experienced an up-selling of items. The clients will see the dynamic prices.

 

2. You can also choose to download the quote as a PDF document and share this one with your clients. There they will find the same information but only see a static price even though the price might change in the meantime. 

8. If I link clients to the quote, are they able to add and/or remove items?
If you have shared the link for the quote with your clients they will be able to add or remove items. Most of our travel advisors experienced an up-selling of items in this process.
9. Can I choose standard or first class seating on trains?
For most of the trains we only offer standard seating. If you want to upgrade to first class let us know via contact-usa@worldia.com.
10. Can I reserve seats on an airplane?
Unfortunately not, contact us after booking via mail (contact-usa@worldia.com) and we will share the PNR-Filekeys with you. That way you can log in to the airplanes website and reserve them yourself. 
11. Where do I put the middle name of my clients?

Please add your customer's middle name into the field "First Name" and ensure that the names are entered exactly as they appear on the passport! Example: John Peter Jr. Smith

 

First Name: John  Peter Jr.

Last Name: Smith

12. What do I do when an item is not available in a specific region/city?
If you are not able to find a specific item requested by your clients, feel free to reach out to us via mail (contact-usa@worldia.com) so that we can add the item to your project.

After Booking

13. What is the turnaround time from client finalization on my end to the booking being finalized on Worldias end?

It depends on the items you purchase. When booking a trip to Europe or North America the finalization will take up 24 hours. 

 

In some destination like South-East Asia or Africa we work with DMC, there the finalization can take up to 3 - 4 days. 

14. Can prices go up after I click book?
No! When you hit the "Book this trip"-button the customized trip you created will be secured with the price you confirmed to in the booking process.
15. Can I add any additional mark up after booking?
Unfortunately not. Please make sure that you add the mark up during the planning of the itinerary. We can not make any changes on this after booking. 
16. Can I go back into the system later and add/remove items?

Add items to your trip: 

You can add items to your trip like transfers and activities. However, if you want to change things like major steps (accommodation) please contact us via contact-usa@worldia.com

 

 

Remove items from your trip:

Once you have booked the trip no changes can be made on the trip. Please keep in mind that after booking all reservations and bookings has been made from our side. If you want to remove an item cancellation fees might apply. 

17. Can I change hotels after booking?

Please contact us via mail (contact-usa@worldia.com) and let us know which hotel you would like to change. We have to check the availability and prices before changing it manually. Please note that we will charge you the cancellation fee forwarded from the hotel and a service fee, additionally we will add the difference amount between the originally booked hotel and the new one. 

18. Is it possible to enter a clients frequent flyer information?
Yes, please contact us after booking and when the payment has been done via contact-usa@worldia.com. We will share the PNR-Filekey with you, that way you or your clients can enter the frequent flyer information during their check-in process.
19. Where can I see the Filekeys for the flights?
Please contact us after booking and when the booking has been done via contact-usa@worldia.com and we will share the PNR-Filekey with you.
20. What happens if I made a mistake in the clients name or birthday.

Please check the information you type in in the booking process carefully.

If you make a mistake, you will be charged a fee, which may go as far as buying a new ticket.

21. Are all documents provided electronically? When can I expect them?
Yes! All documents incl. the roadbooks and voucher will be provided via mail. They will be delivered 2 - 3 weeks prior departure. 
22. Does Worldia contact the clients directly?

It depends on the matter and the timing. Prior departure you will overlook the communication. We will send the payment links, the documents, etc to you and you will have to forward them to your clients. 

 

When speaking of time sensitive things like flight delays or cancellation during the clients trip, we will contact them directly as a decision has to be made soon and it would take to much time to contact you first and then the clients. In this case we just want to make sure that the clients can enjoy their trip without major interruptions. 

23. Does Worldia offer a 24/7 emergency hotline?
Yes! We offer a 24/7 emergency assistance in English to you and your clients on spot. The emergency phone number will be given in the roadbook (travel documents) the clients receive.

Commission

24. How can I see the commission before booking?

You can see the commission with every project when you go into your account under "My Projects".

 

If you hover over the commission it is divided between air and land arrangements. Currently the extra margin is not included. 

Invoice

25. When do I get the invoice?
After booking the trip you will receive the invoice and the payment link in the upcoming 1-2 days. Please keep in mind to forward the payment link to your clients. 
26. Where do I find the price per item after booking?

To find your quotes or bookings on the platform, you need to be logged in. 

 

Access to quotes and bookings is via the "Login" button at the top right of the platform. When you click on it, you can select either "My Quotes" or "My bookings". Choose "My bookings" and open the booking you are looking for. There you can see - similar to your quotes - the price per item. 

27. Will the booking be canceled if my client does not pay the deposit immediately?
No, we will not cancel the trip if the trip has not been paid immediately. In any case we will contact you and check why there has been no payment made yet. 
28. Do I receive a confirmation that my client has completed the payment?

No, we do not inform you if the payment has been made. However, if you should have any doubts our questions feel free to contact us via contact-usa@worldia.com. 

 

Please note that if the payment has failed or has not been made we will contact you to check with you and your clients why there has no payment made. 

29. How much is the deposit and how can my clients pay?
After booking your will receive a payment link which has to be forwarded to you clients. The deposit is 100 % of air services and 20 % of the ground services. The deposit can be paid by credit card.
30. Can my clients pay in installments?

The invoice will be split in two payments - the deposit payment and the balancing payment. 

 

The deposit payment contains 100 % of the air services and 20 % of the ground services. The balancing payment will cover the outstanding amount. 

31. Can my clients pay the full amount directly?
Yes! Please let us know after booking that your clients wants to cover the full amount. We will then adjust the payment link so that they can make the full payment. 
32. Can the payment be split between parties?
Normally the payment has to be done through one party. However, if it is absolutely necessary please feel free to reach out to us via contact-usa@worldia.com and we will look for a solution. 

Cancellation

33. What are the cancellation policies?

Cancellation charges are expressed at a percentage of quoted price as follows:

 

Days before Departure We Receive Notice of Cancellation Cancellation Charge Per Person

 

  • More than 30 days 100% of airfare tickets and 20% of the aggregate cost of all other Travel Products
  • Between 30 and 7 days 100% of airfare tickets and 75% of the aggregate cost of all other Travel Products
  • Less than 7 days 100% of airfare tickets and 100% of the aggregate cost of all other Travel Products (100% of the total amount of your travel)
  •  

(As per Terms of Sales)

34. Can I cancel only 1 item after booking?

Yes, you can cancel only 1 item after booking. Please notice that we will have to apply a cancellation fee according to our cancellation policies:

Days before Departure We Receive Notice of Cancellation - Cancellation Charge Per Person

 

  • More than 30 days 100% of airfare tickets and 20% of the aggregate cost of all other Travel Products
  • Between 30 and 7 days 100% of airfare tickets and 75% of the aggregate cost of all other Travel Products
  • Less than 7 days 100% of airfare tickets and 100% of the aggregate cost of all other Travel Products (100% of the total amount of your travel)

(As per Terms of Sales)

Other

35. Are there online webinars on youtube in english I can watch for additional training?

Yes! Feel free to have a look at our tutorials on Youtube!

 

We have also recorded one of our webinars - feel free to have a look if you missed out on something. Follow THIS link. 

36. Does Worldia offer travel protection?
No, we do not offer travel protection. 
37. Is Worldia mainly operating in Europe or worldwide?
We have 80+ destinations in our portfolio. Besides Europe you can also book trips to Asia, Africa, the Caribbean and even more destinations with us! Feel free to discover the world with Worldia! 🌎✈️
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